Our 2-Year Puppy Health Guarantee
We believe bringing home a puppy should be a joyful experience—free from surprises when it comes to your puppy’s health. That’s why we offer this limited health guarantee to give you peace of mind and protect both you and the breeder.
We do everything we can to make sure your puppy is healthy when they leave us. To keep this guarantee valid, you’ll need to take your puppy to a licensed vet within 5 business days of bringing them home. Skipping this step voids the guarantee—so don’t delay!
What This Guarantee Is—and Isn’t
This is a limited warranty that provides coverage for qualifying health issues—up to the original purchase price of your puppy. You’re free to pursue additional treatment or diagnostics, but any costs beyond that amount are the buyer’s responsibility. If you want broader financial protection, pet insurance is recommended. Choosing not to insure your puppy does not transfer financial exposure/responsibility to the breeder.
Basic Terms You Should Know
- Can’t keep your puppy? If returned, we may be able to help rehome them. In such cases, the breeder is not required to give a refund.
- If a puppy is returned, you’ll need to send back their AKC papers and vet records.
- You’re responsible for transportation—both for the original puppy and any return/replacement.
- We can’t make promises about size, coat color, or temperament.
- From the time you pick up your puppy, you cover all medical care.
- You agree to release the breeder and Kauffman Companions, LLC from any responsibility for accidents, damages, or injuries after the puppy is in your care.
- Changing your mind, allergies, job changes, or other life events are not valid reasons for a return or refund.
If There’s a Communicable Disease (First 14 Days)
If your puppy sadly passes away from a serious communicable disease (not parasites or low blood sugar) within 14 days, and:
- You got immediate care from a licensed vet, and
- That vet confirms the disease likely came from before the puppy left the breeder—we’ll issue a full refund within 45 days, after reviewing the vet’s report or autopsy findings.
- Any refund or reimbursement will never be more than the original purchase price of your puppy.
- About Parasites: Puppies are still building up their immune systems, so things like worms, giardia, or coccidia can flare up—especially during transitions. These are common and treatable and aren’t grounds for a return or refund.
If There’s a Genetic Condition (Up to 2 Years)
This guarantee also covers major, life-altering genetic conditions diagnosed by a vet within 24 months of birth. These include:
- Moderate to severe hip or elbow dysplasia, diagnosed by OFA or PennHIP
- Other serious, life-altering congenital defects
- Any refund or reimbursement will never be more than the original purchase price of your puppy.
The guarantee is void if:
- Your dog becomes overweight
- They’re over-exercised too early
- They’re spayed/neutered before 6 months or bred before 2 years.